Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emojis and random letters)

Reviews on the product and not the customers Sales or Service experience

We are here to help.  If you have been affected by a natural disaster, please call us at1-.  For all other customer service inquiries, please contact1-.

Account Manager is a simple, secure way to connect to your account online or from your smartphone.